Koated Policies

Thank you for choosing Koated by B

To ensure a smooth experience for both parties, please review the following policies.

1. ORDERS & BOOKING

  • All orders must be placed at least 48-72 hours in advance, depending on cake size, design, and service.

  • Orders are only confirmed once you have been contacted, and full payment or required deposit is received.

  • Rush or last-minute orders may incur an additional FEE and are subject to availability.

2. PAYMENTS

  • Full payment or a non-refundable deposit is required to secure your date.

  • Any remaining balance must be paid 48 hours (2 days) before pickup or delivery.

  • Production does not begin without payment.

3. CANCELLATIONS & REFUNDS

  • Due to the custom nature of all products, no refunds are offered once production has started.

  • Cancellations made before production may be eligible for a partial refund (deposit NOT included).

  • Date changes are based on availability and approval.

4. CUSTOM CAKE DESIGNS & CRAFTS

  • All cakes and crafts are handcrafted. While inspiration photos are welcome, EXACT replicas are Not Guaranteed.

  • Minor variations in color, size, or decoration may occur.

  • FONDANT is not used to cover cakes completely. Only for minor decorations.

  • By approving your design, you acknowledge and accept our creative interpretation.

5. PICKUP & DELIVERY

  • Pickup times must be strictly followed.

  • Late pickups may affect cake quality, especially for cream-based cakes.

  • Delivery fees are non-refundable.

  • ‍‍If delivery is selected, fees are calculated based on location.

  • Once the cake or craft leaves my care, we are not responsible for damage caused by handling, transportation, or heat.

  • Cream cakes should always be transported in air-conditioned vehicles and placed on FLAT surfaces.

6. CAKE CARE & STORAGE

  • Buttercream and whipped cream cakes are heat-sensitive.

  • Cakes should be refrigerated when not in use.

  • We are not responsible for damage due to improper storage or heat exposure.

7. ALLERGIES & INGREDIENTS

  • Please notify us of any allergies before placing your order.

  • Our kitchen handles common allergens including nuts, eggs, and dairy.

8. COMPLAINTS & CLAIMS

  • ‍‍Any issues must be reported within 24 hours of pickup or delivery, along with clear photos.

  • Taste preferences (sweetness, flavor, etc.) are not grounds for refunds.

9. ACCEPTANCE OF POLICY

By placing an order with KOATED BY B, you confirm that you have read, understood, and agreed to these policies.